All of our orders are handmade and completely bespoke. We work in wedding date order prioritising each next calendar month and aim to get your wedding flowers to you 10 days before your stated event date. If your event date is less than 6 weeks away at the time of purchase, please contact us prior to ordering so we can check our schedule and availability to ensure we can accommodate you. Samples and smaller orders (depending on size and complexity) are usually created and dispatched much quicker than the time stated above - usually within 5-10 working days.
Dispatching your order
Items are boxed and neatly packed with protective bubble wrap. We clearly label the boxes alerting Royal Mail to its fragile contents. With Royal Mail Signed For™ 2nd Class, we aim to safely deliver your flowers within 2 to 3 working days of leaving our workshop.
Delivery prices
Order under £10: £3.75
Orders over £10: £7.50
Can I have my order earlier than stated delivery time?
If you require your order sooner than the stated delivery time this may be possible, depending on our schedule. Please contact us using the form on our contact page and one of our team will get back to you as soon as possible with a reply. Due to the extra labour costs that are incurred to dispatch the order earlier a premium price is likely to be required.
Adding to an existing order
If you wish to add to an order already placed with us, please contact our team via email or phone and we will send you an invoice for the extra items that you have requested without additional postage costs. Please be aware that we cannot guarantee colour matching, which is sometimes out of our control if all items are ordered are not created together.
Changing and existing order
You can only change an existing order before you have received them. However if the range you have now selected is more expensive then the one already secured you will be invoiced the difference and this needs paying otherwise the style will stay the same as originally ordered. If the range you have now selected is cheaper - you will not be refunded the difference and it will be considered the admin fee - as stock has been allocated and saved for the previous style which is now not being used.
Sizes
A product's dimensions may be found in the related product description. All sizes shown are approximate. All our items are sent as per illustration and size stated. If larger arrangements are required than those listed on our website - please get in touch beforehand to be quoted accordingly.
Appearance
Due to changes in stock and availability we will on occasion use flowers which are not the same but very close to the ones displayed, resulting in slight differences. We offer our assurance that the quality will be kept to the same high standard. Please note; once the order has been received the order cannot be returned if the label has been removed from the original colour sample ordered. We will not accept responsibility for incorrect shades ordered from a sample.
Cancellation
If you've not yet received your flowers and you decide you would like to cancel them or even just a part of the order, please get in touch with one of our team as soon as possible. Please note that all orders are booked into wedding date order and stock is ordered well in advance to coincide with your wedding date. There will be a 20% cancellation fee on flower orders if you're cancelling after the order has been confirmed.
If you purchased your flowers directly from the website and you're cancelling your order within 12 weeks prior to your wedding date then the retention will be 50% of the total order value.
Customised items (anything not standard off the website) - for example colour changes, added colours and items that have added extras etc, have a 50% retention fee also.
Refunds and returns
Orders not received
All items are always sent by Royal Mail, "Signed For". If you have not received your order in the time stated please contact us and we will provide you with the tracking number.
Missing items
Claims for shortages on goods MUST be made within 3 working days on receiving the order. Claims for shortages will not be accepted after this time frame.
Damaged items
All of our products are quality checked thoroughly before leaving our workshop. If you suspect that your order has been damaged by Royal Mail, please contact us within 3 working days of receiving the order with photographic evidence of the damage. If the parcel arrives severely damaged - we strongly advise to refuse delivery and let us know immediately so we can rectify the problem quick and swiftly.
Longevity of items
Never leave any of our products in direct sunlight, areas of damp or high humidity or temperatures outside of normal room temperature. During the passage of time, any silk and foam flowers, as well as any embellishments may tarnish and fade. If your order is received 6 months or more prior to your event - even if stored correctly, you may see a loss in quality of the product on the day. We will take no responsibility if this occurs.